About your Astropad Studio account

Managing Your Astropad Studio Account

• Is my Astropad Studio account the same as my Apple ID?
• How do I reset my Astropad Studio account password?
• Can I use Astropad on more than one device?
• Can I upgrade from Astropad Standard to Astropad Studio?

Is my Astropad Studio account the same as my Apple ID?

No, your Astropad Studio account is completely separate from your Apple ID.

• Your Astropad Studio account is used to log into the Astropad Studio app on any iPad.
• Your Apple ID (App Store/iTunes account) is only used for subscription payments if you subscribed through the App Store.
• We do not have access to your Apple ID, payment details, or receipts if you purchased through the App Store. All billing for App Store purchases is managed directly by Apple.

How do I reset my Astropad Studio account password?

If you need to reset your Astropad Studio password, follow these steps:

• Go to the Astropad Studio password reset page.
• Enter the email address associated with your Astropad Studio account.
• Follow the instructions emailed to you to set a new password.

Can I use Astropad on more than one device?

Yes! Your Astropad Studio account allows you to install on multiple devices:

• Up to two iPads
• Up to two computers (Mac or PC)

Note: You can only use one iPad and one computer at a time per account.

Can I upgrade from Astropad Standard to Astropad Studio?

Yes, we offer an upgrade option for customers who previously purchased Astropad Standard.

• The cost of your Astropad Standard purchase can be applied to your first year of an Astropad Studio subscription.
• This upgrade is only available for subscriptions purchased directly from our website, not through the App Store.
• To request an upgrade, contact us here and include a screenshot or copy of your App Store receipt for Astropad Standard.