Shipping information - Rock Paper Pencil
How does shipping work?
Orders are typically processed within 1-2 business days.
We ship with DHL Global Mail Services: DHL picks up the package from our US fulfillment center and transports the package to the destination country*. The package is then transferred to the local postal service for final delivery. Expedited shipping orders are shipped with FedEx.
US Domestic Orders
US sales tax will vary depending on your state and is calculated at checkout. Standard shipping orders usually take 3 to 5 business days to be delivered once orders have shipped.
Shipping rates will vary depending on your country and are calculated at checkout. International orders may be subject to your country's import fees, duties, taxes, and/or brokerage fees. Customers are responsible for these fees. Standard shipping orders usually take 14-21 business days to be delivered once shipped.
We do not mark packages as gifts.
*For orders shipped to the UK under £135 and to the EU under €150, we've partnered with Passport Shipping as the Seller. VAT and duties will be calculated and charged at checkout. You must select the Passport Shipping option to utilize this.
What should I do if my order was not delivered?
If your order has not arrived or if tracking shows as delivered but you did not receive anything, contact your local postal service first to see if they have any information about the package. If your local post is unable to help,
with your order number for further assistance.