How to find System Specifications, Diagnostics, and Logs
When troubleshooting Luna Display, we may ask for system specs, diagnostic reports, or log files. Here’s how to find them on your device.
System Specifications
Mac
Click the Apple Icon on the Apple menu in the top left of your screen and choose About This Mac to see your Mac’s model, year, and macOS version.
Windows
Open the Start Menu, search for System Information, and click the result. Click System Summary to see your model and Windows version.
iPad
Open Settings, tap General, then tap About to see your iPad’s model, iOS version, and other info.
Diagnostic Reports
Diagnostic reports include system specs, app info, and logs to help us troubleshoot.
Mac
Primary Mac
Open the Luna Mac app and go to Help > Generate Diagnostic Report.
Secondary Mac
Open the Luna Secondary app, click Luna Secondary in the top left, then select Generate Diagnostic Report & Quit.
Windows
Open the Luna Windows app, click the ☰ menu in the top left, then go to Diagnostics > Generate performance report.
Logs
Logs show app processes and errors and help us find the cause of issues. Please send logs from both devices if possible.
Mac
Primary Mac
Open the Luna Mac app and go to Help > Reveal Log Files.
Secondary Mac
Open the Luna Secondary app, click Luna Secondary in the top left, then select Reveal Logs & Quit.
Windows
Open the Luna Windows app, click the ☰ menu in the top left, and then go to Diagnostics > Reveal Log Files.
iPad
Open the Luna iPad app, tap the ? icon in the bottom left, tap the support@astropad.com email, then tap Share Logs.
