How to find System Specifications, Diagnostics, and Logs
Troubleshooting issues with Luna Display will often involve information that can only be retrieved from a user's Luna Display apps or devices. Below you will find steps for how to find system specifications, diagnostic reports, and log files per device and why we may need them for troubleshooting.
Mac System Specifications
To find your Mac's specifications, click on the " " in the top left of your Mac's screen, then click on "About this Mac." This will provide the year, model, and current macOS version you are running, along with a few additional details.
Windows System Specifications
To find your PC's system specifications, open the Start Menu, search for System Information, and click on the top result to open the System Information window. Click on System Summary. This will open a window that shows your PC's model, Windows OS version and build, along with other helpful information.
iPad System Specifications
To find your iPad's specifications open your Settings app. Tap on General, then tap on the very first option: About. This will include your model, iOS version, and other information, like the available storage on the device and Wi-Fi address.
The diagnostic report will include a full list of your device's specifications as well as app information and log files. It is a catch-all for the kind of information we are looking for when troubleshooting.
Luna Primary Diagnostic Report
To find the primary diagnostic report for Mac, open the Luna Mac app and navigate to Help > Generate Diagnostic Report.
Luna Secondary Diagnostic Report
To find the secondary diagnostic report for Mac, open the Luna Secondary app and click on Luna Secondary in the top left-hand corner. Then select Generate Diagnostic Report & Quit.
To find the diagnostic report on Windows, open the Luna Windows app and click on the "☰" in the top left-hand corner of the Luna app's window. Then select Diagnostics > Generate performance report.
If you contact support for troubleshooting help, we may ask for log files. Logs provide our development team with time-stamped lists of processes and errors that can be used to diagnose a variety of issues. Log files are most useful to our team when have logs from both the primary and secondary devices. Below are steps on how to find these.
Luna Primary Logs
To find the primary logs for Mac, open the Luna Mac app and navigate to Help > Reveal Log Files.
Luna Secondary Logs
To find the secondary logs for Mac, open the Luna Secondary app and click on Luna Secondary in the top left-hand corner. Then select Reveal Logs & Quit.
To find the logs on a Windows device, open the Luna Windows app and click on the "☰" in the top left-hand corner of the Luna app's window. Then select Diagnostics > Reveal Log Files.
To find logs on your iPad, open the Luna secondary iPad app and tap on the " ?" in the bottom left of the screen. Tap on the support email email@example.com and then tap on Share Logs.