Troubleshooting the Wi-Fi Connection

Contents

Manual Wi-Fi Connection
Why are Wi-Fi and Manual Wi-Fi connection not working?

If your Windows PC and your iPad are connected to the same Wi-Fi network, and the Project Blue apps are running on both devices, the connection should occur automatically. If it does not occur, here are a few things to check:

  • Your Windows PC and iPad are on the same Wi-Fi network
  • Wi-Fi is enabled on both devices
  • The Project Blue apps are running on both devices
  • No firewall or security program settings on your Windows PC are preventing connection

Here are some steps to take for alleviating the issue –

  1. Try connecting via USB cable to help establish the initial connection (then unplug)
  2. Connect using Manual Wi-Fi connection in Project Blue
  3. Try restarting both devices (Windows PC and iPad)
  4. Restart your router

Manual Wi-Fi Connection

Try manually connecting if you’re unable to connect automatically.

At the connection screen, click “Connect info” and a new window is shown with connection options.

Click “Wi-Fi Manual Connect".

Scan the QR code with your iPad:

Why are Wi-Fi and Manual Wi-Fi connection not working?

Local Wi-Fi networks use different routers, and each router is configured in its own way. It is hard to point to a specific reason why things are not working in your network. 

Security software like antivirus, firewall, or VPN on your Windows PC could prevent Wi-Fi connections. Security restrictions or settings on your router could also be an issue. Some routers disable Apple Bonjour which is the service Project Blue uses to allow your Windows PC and iPad to find each other automatically. Some routers also disable connection within the same local network between devices. This effectively shuts down any possibility for your devices to talk to each other. 

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