Refunds and Returns - Luna
When purchased from our website, our products may be exchanged or returned for a refund within 30 days from the date of delivery. You will have 30 days after receiving your product to request a return.
To request a return or exchange, please fill out this form (you'll need your original order number and email). Return instructions will be provided if your return request is accepted. If applicable, a refund minus the cost of shipping your product to us will be issued once our warehouse receives and processes your return.
Shipping charges are not refundable. We are not able to accept returns for items purchased from third-party sellers.
If you purchased your product from Amazon or another reseller you will need to contact them to initiate a return and refund and will need to adhere to their return and refund policy.