Shipping & Taxes

How does shipping work?

Orders are typically processed within 1-2 business days. We ship with DHL Global Mail Services: DHL picks up the package from our US fulfillment center and transports the package to the destination country. The package is then transferred to the local postal service for final delivery. Expedited shipping orders are shipped with FedEx.
See here for a full list of countries we ship to.

US Domestic Orders

We offer free standard shipping for US domestic orders. US sales tax will vary depending on your state and are calculated at checkout. Standard shipping orders usually take 3 to 5 business days to be delivered.

International Orders

Shipping rates will vary depending on your country and are calculated at checkout. International orders may be subject to your country's import fees, duties, taxes, and/or brokerage fees. Customers are responsible for these fees. Standard shipping orders usually take 14-21 business days to be delivered, although some orders may take longer due to COVID-19 impacts
We do not mark packages as gifts.

Shipping to the UK has been temporarily paused due to Brexit.

 

What should I do if my order was not delivered?

If your order has not arrived or if tracking shows as delivered but you did not receive anything, contact your local postal service first to see if they have any information about the package. If your local post is unable to help, contact us with your order number for further assistance.
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