How can I improve my wireless connectivity?

Luna Display uses your local network to communicate, so any latency you may experience will depend on your local network conditions. It is important to remember that the speed and environment of a local network may be different from Wi-Fi or Internet speeds. Just because the Wi-Fi or Internet is fast does not mean the same thing for the local network.

The local network can be affected by factors like number of devices connected to the same router or access point, number of objects in the connection path, or even the weather. Since everyone's local network environment is different, it is difficult to say for sure whether you will experience latency.

A few suggestions for improving wireless performance with Luna Display:

• Use a modern wireless router that supports 802.11ac
• Use the 5GHz frequency band when possible
• Move closer to your router, or move your router to improve signal

If you normally have good performance, but experience an unusual or temporary slow down, try:

• Rebooting your router (typically done by unplugging the power)
• Rebooting both your Mac or PC and iPad

While we may be able to suggest some things like the above, there may still be factors outside of our (and maybe even your) control that will affect the local network environment. If you are still experiencing poor performance after trying the suggestions, we recommend trying a wired connection instead, either USB for Mac-to-iPad and PC-to-iPad mode or Ethernet/Thunderbolt for Computer-to-Mac mode.

Why do you suggest the 5GHz frequency band?

For many years, W-Fi only operated on a 2.4GHz frequency band, but modern Wi-Fi routers utilize both the 2.4GHz and 5.0GHz frequency bands for communication. We highly recommend that Luna Display users use the 5GHz bandwidth.

Check your Wi-Fi router manual for documentation on how to prioritize a 5GHz connection, or how to disable the 2.4GHz bandwidth. This change alone can dramatically increase the performance and reliability of your experience.

Both Wi-Fi and Bluetooth operate on a 2.4GHz band. When both Wi-Fi and Bluetooth are used simultaneously, interference can happen and cause a poor and unreliable experience. Bluetooth accessories include the Apple Pencil, various headphones (such as AirPods,) or various speakers. Using the 5GHz band helps to minimize any interference, since Bluetooth only operates over a 2.4GHz band.